Privacy Policy

At Immersive Engineering Limited ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, products, and website.

1. Information We Collect

When you use our services, products, or website, we may collect the following personal information:

Contact Information: Name, email address, company name, phone number
Account Information: Username, password, and related account details for our software products
License Information: License keys, subscription details, and usage information for users of our commercial software products (bVildR, MeshBuilder, and other applications)
Project Information: Information you provide when requesting custom development or consulting services
Technical Information: IP address, browser type, device information, and usage analytics
Communications: Any information you provide when contacting us via email or through our website

2. How We Collect Information

We collect information:

When you create an account for our software products
When you contact us for sales inquiries, support, or consulting services
When you use our software products and services
Through cookies and similar technologies on our website
When you subscribe to our newsletter or updates

3. How We Use Your Data

We use the personal data you provide for the following purposes:

Product Delivery: To provide access to our software products and services
Customer Support: To respond to your inquiries, provide technical support, and manage your account
Service Improvement: To improve our products, services, and website based on feedback and analytics
Communications: To send you software updates, security alerts, product announcements, and relevant information about Immersive Engineering Limited's products and services
Contract Fulfillment: To deliver custom development and consulting services
Legal Compliance: To comply with legal obligations and enforce our terms of service
Business Operations: To manage licenses, process payments, and maintain business records

4. Legal Basis for Processing

We process your personal data based on:

Consent: Your explicit consent when you sign up for our services or subscribe to communications
Contract Performance: The necessity to perform our contractual obligations to you
Legitimate Interests: Our legitimate business interests in providing and improving our services
Legal Obligations: Compliance with applicable laws and regulations

You have the right to withdraw your consent at any time by unsubscribing or contacting us.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, hosting providers, email services), subject to confidentiality obligations
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law, court order, or to protect our rights and interests
With Your Consent: When you have given us permission to share your information

6. Data Retention

We will retain your personal data:

Active Accounts: For as long as you maintain an active account or subscription
Inactive Accounts: For up to 30 days after account closure or subscription cancellation, unless longer retention is required for legal or business purposes
Business Records: As required by applicable laws and regulations (typically 6-7 years for financial records)
Project Data: Custom development project data is retained in accordance with contractual agreements

You may request deletion of your data at any time, subject to our legal obligations.

7. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the right to:

Access: Access the personal data we hold about you
Rectification: Request corrections to any inaccurate or incomplete information
Erasure: Request deletion of your personal data ("right to be forgotten")
Restriction: Object to or restrict how we process your data
Portability: Request a copy of your data in a portable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw your consent to processing at any time

To exercise any of these rights, please contact us at info@immersive-engineering.com.

8. Data Security

We take appropriate technical and organisational measures to ensure the security of your personal data and protect it against unauthorised access, loss, or destruction. These measures include:

Encryption of data in transit and at rest
Restricted access to personal data on a need-to-know basis
Regular security assessments and updates
Secure hosting infrastructure
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. International Data Transfers

Our primary operations are based in Scotland, UK. If you are located outside the UK, your information may be transferred to and processed in the UK or other jurisdictions where we or our service providers operate.

We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards, such as:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the UK or EU
Other legally recognised transfer mechanisms

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your preferences and settings
Analyse website traffic and usage patterns
Improve website functionality and user experience
Provide analytics and performance data

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

11. Third-Party Links

Our website may contain links to third-party websites, including our software documentation, partner sites, and external resources. This Privacy Policy applies only to Immersive Engineering Limited's website and services.

We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing any personal information.

12. Children's Privacy

Our services and products are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated revision date.

We encourage you to review this Privacy Policy regularly. Significant changes will be communicated via email to registered users or through prominent notice on our website.

Last Updated: 5 January 2025

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Immersive Engineering Limited Edinburgh, Scotland Company Number: SC752873

General Privacy Inquiries: info@immersive-engineering.com
Data Protection Officer: privacy@immersive-engineering.com

We will respond to your inquiry within 30 days.